Clearing your browser cache & cookies


Resolves error of ""Your connection to the server was lost"


When you access websites your web browser stores little bits of data so that you don't need to re-type your password, or accept a warnings or re-enter server names every time you perform certain actions. 

Sometimes problems happen with these little bits of data your computer stores which may result in a website not loading or not functioning as you expect.  Sometimes this problem can be fixed by simply closing your browser or logging out of the site you're having trouble with, sometimes it's necessary to manually clear out the bits of saved data and make your browser forget all the little bits of data it has stored.  To accomplish this we clear the browser's cache and cookies.

Please be aware that when you clear your cache and cookies successfully you will need to log back into any website that previously remembered you.  It is not required to clear your saved passwords to clear your browser cache.

Clearing your cache & cookies for VCC only in Google Chrome



Clearing your cache & cookies for ALL websites in Google Chrome 

This will clear your cache and cookies for all websites.  If you complete these steps you will need to sign back in to any website that previously logged you in automatically.  This will not clear saved passwords

  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click More tools and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.
  7. Close your browser
  8. Open your browser and attempt to access the link again.
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