Bria for Mac Auto Update Failure
Some MacOS users experience a failure when using our auto-update service. If you experience a problem auto updating the client when a new version is released, you can use the link below to download the latest client:
https://www.CounterPath.com/Bria5forMac
We hope to resolve these issues in an upcoming client release.
ScreenShare Permissions on Mac OS X Catalina
OS X Catalina and later require that you give permission to Bria for Screen Recording capabilities. Catalina should ask you to grant Screen Recording permission when first starting ScreenShare.
If you experience unexpected issues when using ScreenShare, check whether you have granted the permission to the app in OS System Preferences -> Security & Privacy -> Screen Recording.
Note that the app needs to be restarted once you grant permissions.
You can also try toggling it off and on again if permissions is already granted but restarting the app doesn't help.
Why does Google Chrome ask for permission to dial every time?
In Chrome 77 and later versions Google has removed the ability for users to say "Always open these types of links in the associated app".
Instead, it will prompt the user every time they click a telephone number to ask if Bria can be opened. Click "Open Bria" to continue and make the call.
What languages is Bria available in?
Bria is available in the following languages: English, French, German, Spanish, Portuguese, Japanese, Russian, Chinese*, Dutch**, Italian**
* Not available on Mac
**Available on Windows only
System Requirements for Bria on Desktops
|
Processor |
Minimum: Core 2 Duo 2.1 GHz |
|
Memory |
Minimum: 4GB RAM |
|
Hard Disk Space |
400 MB (Install/Upgrade, 200 MB operation) |
|
Operating system |
Windows 10 |
|
Connection |
IP network connection (broadband, LAN, wireless); Constant Internet connection |
|
Audio Device |
Full-duplex, 16-bit or use USB headset |
Windows Defender False Positives
Windows Defender may show a False Positive for a Trojan in Bria. We have already worked with Microsoft to resolve this issue, but you may need to update your Virus Definitions if you still see the application flagged.
Please follow the steps below to clear cached detection and obtain the latest malware definitions.
- Open command prompt as administrator and change directory to C:\Program Files\Windows Defender
- Run “MpCmdRun.exe -removedefinitions -dynamicsignatures”
- Run "MpCmdRun.exe -SignatureUpdate"
Alternatively, the latest definition is available for download here: https://www.microsoft.com/en-us/wdsi/definitions
Bria crashing on MacOS Sierra
Our teams have identified that some Macbook laptops are experiencing crashes on MacOS Sierra 10.12 when launching a Bria client. From our findings these crashes only affect users that have a Touch Bar on their Macbook.
If you are experiencing crashes on MacOS Sierra and your Macbook has a Touch Bar please update your macOS version to High Sierra or Mojave, which do not experience this issue.
If updating to a later MacOS version does not help, or your macOS device does not have a Touch Bar, please contact our Support Team.
Why does Bria have a delay when answering calls?
If you find that Bria consistently has a delay when answering calls you may be able to improve this by specifying a port and transport type in your client. We recommend reaching out to your VoIP provider to have them recommend which port you should be connecting over, and which transport type they support. Some VoIP providers are not compatible with a specific type of lookup that Bria will try to perform, but specifying a port and transport type should avoid this.
To do so open your Softphone menu -> Account Settings -> Choose your SIP/VoIP account. Affix the port your provider specified to the end of your domain. If you were connecting to sip.example.com, and your provider specified that port 5060 should be used, your domain category should then be sip.example.com:5060. You can then specify the transport to be used on the Transport tab of your account settings.
If this does not help please contact our support teams for further assistance
Necessary Permissions for Bria on macOS Mojave
If you have recently installed Bria on macOS Mojave, or have updated to Mojave from a previous macOS version and find that you do not have outgoing audio or video during calls, or you have issues integrating your Mac Address Book contacts, you may need to give Bria permission to access these features. In Mojave Apple introduced new permissions categories that certain apps need before they can have access to certain functions.
To give Bria access to the microphone, camera and contacts:
- Open the Apple
menu and choose System Preferences - Select Security & Privacy and switch to the Privacy tab
- Find the category for Microphone permissions, find Bria in the list of apps and ensure that Bria has access to the Microphone
- Repeat for Contacts and Camera, as necessary